08

Social Engineering & Behavioral Awareness

95% of incidents involve human error. Strengthen the weakest link.

We design realistic social-engineering campaigns and gamified awareness programs, combining phishing, vishing, smishing, pretexting and physical-intrusion testing. We measure real maturity before and after training, with metrics by department and role.

60%

of breaches involve the human element (error, manipulation, abuse)

Verizon DBIR 2025

$4.8M

average cost of a phishing-originated breach

IBM Cost of a Data Breach 2025

33%

average click rate without training (global PPP baseline)

KnowBe4 Phishing by Industry Benchmark 2025

Attack types

Vectors human

We cover the ten social-engineering vectors most used by real adversaries — from mass campaigns to targeted BEC operations with multi-million-dollar losses.

ATK-1

Mass phishing

Broad campaigns impersonating banks, platforms or services. Measures the organization's baseline.

ATK-2

Spear-phishing

Targeted messages personalized to specific employees with prior OSINT. Much higher success rate.

ATK-3

Whaling

Spear-phishing aimed at C-level executives. Pretexts include board matters, M&A, legal requirements.

ATK-4

Vishing

Phone calls impersonating IT support, HR or vendors. Increasingly used with AI voice cloning.

ATK-5

Smishing

SMS / WhatsApp / Telegram with malicious links or fraud instructions. Response rates higher than email.

ATK-6

Pretexting

Building a credible false identity to obtain information: vendor, auditor, authority.

ATK-7

Tailgating

Physical intrusion by following an authorized employee. Combined with uniforms or plausible pretexts.

ATK-8

Baiting (USB drop)

Infected USB devices left in common areas. Human curiosity remains effective.

ATK-9

Quid pro quo

Offering something in exchange (tech support, gift, access). Common in help-desk attacks.

ATK-10

BEC (Business Email Compromise)

Impersonation of an executive or vendor to authorize transfers. The vector with the largest historical financial losses.

What we evaluate

  • Phishing, spear-phishing and whaling campaigns
  • Vishing (phone) and smishing (SMS)
  • Physical-intrusion tests on facilities
  • Pretexting, tailgating and baiting
  • Gamified training customized by industry
  • USB drop and malicious-device simulations

Methodology

  1. 1Scenario design based on OSINT of the organization
  2. 2Execution in progressive phases
  3. 3Measurement of click, report and compromise rates
  4. 4Immediate training after interaction
  5. 5Comparative before / after metrics
  6. 6Retesting included at no additional cost

Deliverables

  • Dashboard with per-department metrics
  • Organizational susceptibility report
  • Customized training material
  • 12-month awareness plan
  • Executive report with estimated ROI

Frequently asked questions

What is the difference between phishing, vishing and smishing?

All three target people and differ only in channel: phishing arrives by email, vishing by phone call and smishing by text or instant messaging. A complete campaign combines all three because real attackers do too.

Can you measure whether the training worked?

Yes, and it is the core of the service. We run controlled campaigns before and after training to compare click rates, credential submission rates and reporting rates to the security team. The most valuable metric is not how many fall, but how many report.

Does it include physical intrusion?

Yes, when the scope covers it. We assess access controls, visitor escorting, physical credential management and how staff react to a stranger inside the facilities.

How do you handle the impact on employees who fall for it?

Results are reported in aggregate and the approach is educational, not punitive. Singling out individuals destroys trust and ensures nobody reports next time, which is the opposite of the goal.

Request an assessment

Schedule a free consultation and receive an external cybersecurity assessment with no commitment.

Schedule Free Assessment

Other services

Need help with your cybersecurity? 💬